How telecoms can cut costs and up customer experience in digital era

How telecoms can cut costs and up customer experience in digital era

The days when telecoms have legions of people working in administrative and sales roles are fast drawing to a close. The telecoms industry is now embroiled in a new era that calls for a new kind of telecoms. Facing intense competition from online players in digital services, telecoms need to urgently cut costs and improve the customer experience.

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