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Implementation & Support

Team up with SunTec's expert implementation services for success

SunTec offers comprehensive implementation services for its product suite, to ensure that they are implemented effectively and quickly as per client expectations. As part of the implementation process, SunTec gauges the client's requirements and helps determine the pricing and billing strategies that can enhance revenue and customer experience.

SunTec's implementation expertise cuts across decisive activities, including requirement analysis, process and product consulting, solution design and architecture, data migration, integration, testing and program management.

SunTec's SMARTGo implementation methodology enables accelerated deployment

SunTec has developed a proven implementation methodology called "SMARTGo," which leverages decades of experience in deploying mission-critical pricing and billing solutions for tier 1 service providers.

S: Solution built upon product, engineering and customer projects.

M: Mapping of SunTec's product to client's requirements

A: Articulation of expectations, challenges and changes

R: Review and sign-off on milestones

T: Testing of solutions via independent verification and validation

Go: Go live support

With the SMARTGo methodology, SunTec delivers accelerated deployment to meet aggressive timelines. It also provides single point of accountability for infrastructure, information and business process management and lower cost of ownership.

SunTec's Support Services

SunTec's flexible and streamlined support service process enables cost optimization

Enterprises are flooded with numerous systems and applications to drive the business processes—but the challenges of supporting heterogeneous application environments are increasing. Through its support services, SunTec organises maintenance and support to align the IT investments of its clients such that the costs are optimised.

SunTec delivers flexible support services, both onsite and offsite, tailored to meet the needs of its clients. These services are offered in multiple modes—enterprise support and joint offering, such as along with a systems integrator or even a core banking provider.

SunTec provides :

Product and operational support to clients

A flexible support service package

Support packages to have SLAs and support resources assigned in advance

End-to-end and streamlined support process

A defined process for case escalation and resolution

Joint business solutions for the clients with partners

International user group meetings to educate clients on new developments in different geographies

Case study