In the evolving landscape of banking, customer-centricity stands as the cornerstone of success. Traditional banks are no longer confined to being mere financial service providers; they are evolving into indispensable companions seamlessly integrated into customers’ lives. At the forefront of innovation and co-creation, we will explore the vital role of data-driven, real-time insights in redefining banking through cutting-edge technologies.
Today, more than ever, banks are required to view their business through the unwavering lens of customers. This transformation revolves around the concept of “customer-centricity,” where every decision and innovation is driven by understanding and fulfilling the unique needs and expectations of individual customers.
This customer-centric evolution goes beyond traditional banking boundaries. Banks are actively addressing industry convergence and integrating Environmental, Social, and Governance (ESG) principles into their strategies. They are becoming partners in sustainable and ethical financial decisions, aligning with the values of their customers.
Technology is the core of this metamorphosis. Banks are harnessing the power of data-driven insights, enabled by cutting-edge technologies, to reimagine their role in customers’ lives. They are seamlessly integrating into daily routines, offering real-time solutions, and continuously innovating to exceed customer expectations.
To keep pace with this rapid transformation, banks are adopting componentization and microservices architecture. These approaches provide the agility needed to innovate and adapt swiftly in response to customer demands.
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Roundtable Moderated by Amit Dua, President, SunTec Business Solutions
Join us for an enlightening roundtable discussion on the transformation of the banking landscape. In this engaging session, we’ll delve into the evolution of traditional banks into indispensable companions that seamlessly integrate into customers’ lives. No longer confined to financial service providers, these banks are at the forefront of innovation and co-creation.
We will explore the pivotal role of data-driven, real-time insights in this transformation, driving personalized customer experiences that redefine banking through the technologies of tomorrow. We will discuss the challenges and opportunities surrounding industry convergence, and the integration of ESG (Environmental, Social, and Governance) principles into banking strategies.
Technology will be at the heart of this metamorphosis, with componentization and microservices architecture providing the agility and adaptability needed for this exciting journey ahead. Together, we will unveil the Bank of the Future – an entity that remains invisible yet indispensable, data-driven, and, above all, relentlessly customer-centric.
Join us as we navigate tomorrow and build the omnipresent, data-driven bank that customers deserve.
Nanda kumar
A technology evangelist with over 30 years in the industry, Nanda Kumar (NK) has shaped the wave of customer-centric software platforms and solutions for pricing and billing, particularly in transaction-intensive verticals. He pioneered the concept of relationship-based pricing – an idea industry analysts and thought leaders now acknowledge as the key to balanced pricing dynamics. NK has made SunTec one of the global leaders in revenue management and business assurance space in the financial and telecom industries. Under the guidance of NK, SunTec has forayed into areas such as offer management, loyalty and relationship based pricing. Under his leadership, the company has won several awards and is considered as a leader in enterprise products. He has delivered numerous talks across global forums such as SIBOS, 3G Mobile Forum, Indian Banking Summit, Gartner Summits etc. He is also a widely read writer who has written for many technology oriented newsletters and blogs. NK holds a master’s degree in management and physics.
President
Amit Dua
In a career spanning 26+ years, Amit Dua has leveraged his deep insights and expertise to help banks successfully undertake a business and digital transformation journey. He is based in London and leads the Client Engagement, Alliances, and Industry Solutions functions for SunTec globally. Before joining SunTec, he served as Vice President & Regional Head for Europe, the Americas, Australia and New Zealand as well as Head of Global Alliances for the banking product business of Infosys Limited, a $18+ billion global firm. He also served as the Executive Sponsor of the Finacle Client Advisory Board. Amit has handled markets in advanced and emerging economies in Europe and the Americas including LATAM, Asia, Australia, New Zealand, the Middle East and Africa. He is a keen business strategist and lends thought leadership to contemporary topics like trends in banking technology, customer experience management, digital banking, channels, and core banking transformations, to name a few. Amit has a bachelor’s degree in Electronics Engineering and an MBA in Marketing.
Executive Vice President and Global Head – SaaS and Solution Consulting
Madhur Jain
Madhur is a senior executive at SunTec with over 28 years of experience in the financial services industry. He specializes in Cross Industry Convergence, Platform Banking & Monetization, Digital Transformation, SaaS, Business Innovation, Customer Centricity, and Customer Experience Management. He has a proven track record of strategic thinking and execution in the areas of SaaS, domain and solution consulting, and product strategy while developing long-term industry partnerships.
Peter Yorke
Peter Yorke is the Senior Vice President and Head of Marketing at SunTec. A seasoned marketing professional, he brings strategic marketing and internal communications competencies to SunTec. He handles SunTec’s global branding and marketing initiatives to strengthen the company presence across the world. He has over 30 years of experience in branding, corporate communications, marketing, high-tech public relations, content marketing, training, and strategic communication. He was earlier the Founder and CEO of Yorke Communications Pvt. Ltd., a content marketing firm that created marketing programs for brands. He has also served as the Vice President of Marketing and Communications at Oracle Financial Services Software [formerly i-flex solutions]. He earlier had stints in Tata Consultancy Services [TCS] and Wipro Systems in the editorial and communication function. He has done his Bachelor of Arts in Economics from the University of Bombay and a Diploma in Journalism from the Bombay College of Journalism. He is a member of the International Association of Business Communicators (IABC).
Pulkit Bhardwaj
Based in London, Pulkit focuses on Client Engagement and Alliances for SunTec across the UK and European territories. Before joining SunTec, he worked with ICICI Bank, the second-largest private sector bank in India, and with Infosys Limited, a $18+ billion global firm. Over the last 8+ years, Pulkit has helped banks that are among the top 100 in the world, in their digital transformation journey. Pulkit demonstrates excellent insights into digitalization strategies and regularly engages with banks on core modernization, digital customer experience, pricing strategies, revenue management, BaaS, and ecosystem monetization.
Vice President
Industry Product Team
Madhav Dabke
Madhav Dabke, Vice President of the Industry Product Team at SunTec, brings an extensive background as a former banker and human experience expert to his leadership role. In his current capacity, Madhav is an integral part of the product management team, focusing on BFSI product innovations and digital transformations. Leveraging his unique skill set, he designs and streamlines modern financial solutions, consistently integrating design thinking and a user-centric approach. Besides his corporate role, Madhav provides mentorship to startups, promoting innovation and growth. He also contributes to society as a board member of a renowned NGO, harnessing his expertise to drive impactful change. In all aspects of his work, Madhav is deeply committed to bridging the gap between technology and seamless user experiences.
